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Quality management system essay

Service is excellent and forms various forms of communication all help with customer service. Companies large and small implement quality management systems to improve performance and increase customer satisfaction with the company's products and services. Adelanyu Sheriff Ladipo – 5966952 Ander Saez Sebastian – 5936623 Mohammed-Hassan Maidoki – 5148488 Salman Zafar – 6011749 M29EKM - Management of Quality Lecturer - Phil Lewis Lecture Assistant – Magda Rybak Quality Management System: Coventry University (Engineering and Computing Department) 7 November 2014 Summary ž Quality policy and objectives of our QMS ž Principles of our QMS ž Required documentation for our QMS ž Advantages of the implementation of our QMS ž Problems during the implementation of our QMS ž Conclusion ž References Quality policy and objectives ž Policy: › The policy of our QMS is to ensure that the students requirements and necessities are our first priority ž Objectives: › Achieve excellent performance › Improve customer satisfaction › Improve operational capability › Improve the image of the Engineering and Computing faculty › Implement an effective QMS Principles of the QMS ž Student satisfaction ž Leadership ž Staff involvement ž Continued quality improvement (International Organization for Standardization 2012) Continued quality improvement ž Example: Limited IT resources Commitment and Policy Planning towards the objectives Review Evaluation Implementation Adapted from (ISO 14001) Required documentation for the QMS ž Quality Policy and its Objectives ž Quality manual ž Documented Procedures › Control of documents › Control of records › Internal audit › Control of Non-conforming product › Corrective action › Preventive action ž Work Instructions (International Organization for Standardization 2001) Quality Manual ž Introduction ž Purpose of the Quality Management System and Scope ž Quality policy and objectives ž Principals of the QMS ž Quality Management System ž Management responsibility ž Resource management ž Measurement, Analysis and Control (International Organization for Standardization 2001) Quality Management System Adapted from (University of Limerick 2006) Advantages of the implementation of our QMS ž Improved customer satisfaction ž Improved quality of products and services ž Better management and more effective organisation ž Improved communication methods ž Improved staff involvement Adapted from (Blackbelt 2011) Problems during the implementation ž Lack of dedicated time by staff ž Lack of resources (information, time, staff,…) ž Inadequate system for measuring customer satisfaction ž Resistance to change ž Lack of a clear goal. ž Lack of knowledge of the importance of having a quality management system Adapted from (Sandstom and Svanberg 2011) Conclusion ž This QMS will help guide CU Engineering and Computing faculty to define a specific level of quality ž This QMS will enable students receive what they require and expect from the CU Engineering and Computing faculty References ž Binney, G (1992) Making quality work. ž CEQMS, (2006), “Quality Management System Standard Framework for Support Departments”, (Committee for the Establishment of Quality Management Systems) at the University of Limerick, Document version: UL QMS Framework (1st Edition – Rev 1) ž Chamberlain, A.

Quality management system essay

Quality management system essay

Coca-Cola was founded in 1886 by pharmacist Dr John S Pemberton in Atlanta, Georgia. When a small business defines such goals clearly, it can identify the tasks and characteristics that allow it to achieve its targets.

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  • Our intention is to show that, when you understand the concepts behind this system, it becomes very clear how it can be applied to the clinical laboratory.


    Quality management system essay

    Quality management system essay

    Quality management system essay

    Through the quality management system, it can specify tests and measurements that identify problems and help improve output quality to better meet the needs of its customers. This writer provides the hhest quality of work possible.

    Quality management system essay

    The ISO 9000 series is a collection of good management practices related to quality systems and composed of generic and specific standards. WRITING AN EMS REPORT This is not an example of the work written by our professional essay writers.


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